August was defined by three moves: integrating AI-DRCS, building our product suite to meet EASE 9.0, and iServeU representing India at Silk Road Finance 2026 in Tashkent. Here’s a closer look at each.
iServeU Integrates AI-DRCS Feature
AI-DRCS is an AI-powered Voice & Chat assistant built inside iServeU’s Soundbox to handle merchant dispute management and support in vernacular Indian languages, 24×7.
Key Highlights
👉Understands merchants across 20+
Indian languages
👉Resolves Soundbox, payment, and
transaction queries end-to-end
👉Built-in guardrails confirms before
changing live devices
👉 Pulls live answers from device
telemetry, network status, and
settlement data
👉 Available 24×7, for merchants who
transact throughout the night
EASE 9.0
As Public Sector Banks move toward the AI-native, globally competitive banking envisioned under EASE 9.0, iServeU’s product suite is adapting to what runs underneath it, the execution layer that backs an AI agent’s answer with real action.
Making its first public appearance at GFF 2026, Butterfly Technology offers payments infrastructure that is EASE 9.0 ready. It brings AI-driven solutions like AI-DRCS, MIP, POP, and the Contextual Reconciliation Engine.
Key Highlights
✔ AI-DRCS resolves disputes, Soundbox and payment queries via voice & chat
✔ MIP automates chargebacks & catching mismatches and mule accounts
✔ PoP delivers hyperscale switching with built-in anomaly detection
iServeU in Media
iServeU’s Gift Card Management Platform is now powering Maximize Money’s gift card purchasing and issuance at scale. It handles payment processing, settlement, balance tracking, and validity management behind the scenes, letting Maximize to focus on the customer experience.
“Making AI an Organisational Capability, not just a Technology Initiative” by Gagan Bihari Satapathy, Chief Information Security Officer (CISO), iServeU was featured on Express Computer. He presented a case on how real AI maturity comes from governance and ownership, not just better tools.
iServeU at Silk Road Finance 2026
iServeU attended Silk Road Finance & Technology Forum 2026 organized by GFTN in Tashkent, Uzbekistan. Mr. Abinash Nanda, CBO, shared iServeU’s perspective on emerging trends in the digital payments landscape across Central Asia, in conversation with fintech and banking leaders on the infrastructure needed to enable financial connectivity.
